It is the policy of Ventro to always meet or exceed agreed client requirements in construction provision and to strive to enhance (increase) client satisfaction on an ongoing basis for all services provided. These services are referenced in our documented Quality Management System (QMS) and by our Quality System Approval to ISO 9001: 2015
Furthermore, it is the intention of our organisation to conform to all applicable elements of BS EN ISO 9001: 2015 Quality Management System Requirements,
All fire doors supplied by the Company, conform to the latest requirements of BSEN, and maintenance and repair to BS 8214, and also to manufacturers specific instructions.
Installation and maintenance of passive fire control and fire dampers is carried out in accordance with the latest requirements and relevant parts of BS 9999.
Installation of emergency lights is carried out in accordance with the relevant Codes of Practice detailed in BS 5266.
Other works carried out are to the latest edition of the relevant British Standard.
All fire door inspectors have been examined and are certified by the FDIS (Fire Door Inspectors Scheme) Fire Door work is carried out in accordance with the BS8214.
Our documented system is therefore written to ensure that our personnel conform to these requirements, in addition to all other applicable Industry Codes of Practice and Legal, Statutory and Regulatory requirements appropriate to our range of services including construction screened personnel.
The Company’s Executive Management Team is committed to this Policy and to the Continual Improvement of the effectiveness of our processes and the overall Quality Management System. This commitment is demonstrated through the following ongoing activities:
Communicating to everyone in the Company the importance of meeting the agreed client as well as applicable statutory and regulatory requirements;
Establishing and communicating this Policy Statement to all personnel and ensuring that it is understood;
Ensuring the Company Quality Objectives are established and are met including:
- Customer Satisfaction Rating – Over 95%
- Tasks completed within the timeframe – Over 95%
- Tasks completed within budget – Over 95%
Conducting management review to determine the effectiveness of our overall QMS, and to bring about improvements where necessary and internal audits to ensure compliance
Reviewed and Approved by Managing Director, Harvey Melvin