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Contact a Fire Safety Expert at Ventro

If you have a question about fire safety, compliance or anything else, use this form to send us a message. One of our team will pick up your message and get in touch with you as requested.

Our offices


0345 38 10 999

Ventro Ltd,
7 Darklake View,


0177 33 01 228

Ventro Ltd,
Unit 1,
Innovate Mews,
NG15 0EA



0141 212 7728

Ventro Ltd,
Unit 6A,
Dunnett Way,
EH52 5NN


LivGreen/Ventro Ltd
Oakwood Park,
Lodge Causeway,
BS16 3JA

If you need us out of hours

In the case of an emergency, we have an out-of-hours number you can contact for emergencies only. Please contact us on 02392 242313 and someone will be able to take your call and assist with your emergency. 

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What services does Ventro offer?

We offer end-to-end fire safety and compliance services. From a healthcheck audit and strategy plan, to installation, aftercare and maintenance. Browse more on the Fire Compliance page or get in touch here on this page to discuss further.

Where does Ventro work? What areas do you cover?

Ventro covers all of the UK.

Does Ventro offer training?

Yes, we run frequent accredited training events and webinars. You can find out more about these on the Events page of our website.

Where is Ventro based?

Our head office is in Plymouth, South West England, but our teams work on sites all over the UK. We also have another office based team in Ripley, near Nottingham.

How do I sign up to one of your events?

To sign up to our events, you can see what we have going on and coming up here.

Are Ventro 3rd Party Accredited?

Yes, we are the go-to third party accredited fire safety specialist working with proactive building owners in the UK.

What sectors do you work within?

We work in varying public and private sectors amongst the likes of housing, hotels, hospitals, education, facilities management and healthcare. You can find out more here.

What is active and passive fire protection?

Passive fire protection is built into the structure of a building, functioning at all times and is only required in the event of a fire. Active fire protection is the detector, it requires a cue for it to work, this then sets off a product, such as a fire alarm or a sprinkler.

Why is passive fire protection important?

Passive fire protection reduces the spread of the fire and the risk of the fire. Passive fire protection is designed so people can escape safely in the event of a fire. It also limits the damage done to buildings and prevents total losses.

Why is fire stopping important?

When it comes to fire stopping, any compartment which has a service penetration or void is useless in the event of a fire.

What are the fire stopping regulations in the UK?

The Regulatory Reform Order (RRO) provides the overarching regulations. There are also building regulations and approved guidance (Approved Document B) to satisfy the direction, as well as alternative routes such as BS9999.

Who can install fire stopping?

Only people with proven competence and third-party accreditation should be trusted to do so.

What are fire risk assessments?

Fire risk assessment is the systematic evaluation within a building or premises, finding the factors which determine; the hazard from fire, the likelihood that there will be a fire and the consequences if one were to occur. Both qualitative and quantitative methods of risks are assessed under the current British Standards, PAS 79-1:2020.

Are fire risk assessments a legal requirement?

The Regulatory Reform (Fire Safety) Order 2005 requires a non-domestic premises to have an in-date fire risk assessment at all times. This includes measures to reduce or eliminate the risk of fire, and identify any persons at risk.

Who is responsible for carrying out fire risk assessments?

By law it states that a ‘competent person’ must undertake the fire risk assessment, this includes the building’s ‘responsible person’, who may have no formal fire safety training, beyond the help of standard fire safety risk assessment guidelines. This can in some instances lead to insufficient and potentially dangerous fire risk assessments.

How long does a fire risk assessment last?

A fire risk assessment should be reviewed and renewed on an annual basis. This is to make sure the integrity of the building isn’t compromised in any way.

What is a fire risk assessment report?

  • A fire risk assessment contains the following:
    • Identify the fire hazards
    • Identify the people at risk
    • Evaluate, remove or reduce the risks
    • Record findings, prepare an emergency plan and provide training
    • Review and update the fire risk assessment regularly

What is involved in a Type 4 destructive FRA?

Type 4 - common parts and flats (destructive) requires a contractor to be present to open up any construction for inspection, and to make it right after the inspection and testing have been carried out. These tests and inspections often occur in flats that are vacant.

Where are fire doors required in commercial buildings?

Commercial buildings are defined in Approved Document B volume 2. Fire doors are required in set locations in commercial buildings to fulfil the functional requirements of the building regulations.

When are fire doors required?

Fire doors are crucial in protecting the means of escape in any building which allows a safe escape through exits. They are crucial in buildings that have a ‘stay out’ fire plan, as they provide the means to seek refuge in a compartment. The majority of fire doors are designed to stay closed at all times, whilst some doors are designed to stay open and then close automatically in the event of a fire.

What is a fire door inspection?

A fire door inspection is a defined process whereby you confirm the door set installed will perform in the event of a fire. This is done by inspecting all components along a pass/fail protocol.

How long does it take to inspect a fire door?

Inspections of fire doors can vary in time scales. Factors to take into consideration:
  • Documentation available
  • Intrusive checks
  • Access control
  • Door locations
  • Layout of building
  • Age of doors

What do I do if fire doors fail inspections?

An action plan is required when a fire door fails inspection. The issues need to be addressed within an acceptable time frame.

Who can install a fire door?

Fire Doors are only to be installed by a competent fire door installer with necessary training. One way of going about this is using companies that hold 3rd party certificates.

Who can repair fire doors?

Fire Door repairs are only to be carried out by a competent installer who has the relevant knowledge and experience.

Do fire doors have to be signed off after installation?

Yes, a sign off process is a good practice to have so that the installation meets the requirements of the manufacturer of the supplied fire door.

What is fire compartmentation in fire protection?

Compartmentation is the subdividing of buildings into a number of compartments.

What is the main purpose of fire compartmentation?

To prevent the spread of fire by containing it within the room of origin.

When is compartmentation required?

Regulations say that your building needs to be safe in the event of a fire, this includes having compartmentation built within the structure. Compartmentation is not required in domestic premises unless there is a loft, according to the Regulatory Reform Order (RRO).

Is there a compartmentation survey and when is it required?

There is a defined process where you will identify defects and faults in existing compartmentation against a set of agreed protocols.