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Looking After Residents

Making sure residents understand us and the work we are completing within their houses is crucial to us to ensure work can flow smoothly for both workers and residents.

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Resident Engagement

Our resident engagement days are part of our wider community engagement initiative. We are passionate about bringing local people together and helping them to feel connected and part of their community. We have a dedicated resident engagement team that supports residents every step of the way and gives insightful guidance and quality support throughout the delivery of each project.

Ensuring That All Residents Are Looked After

  • To Feel Safe In Their Homes
  • To Have Complaints Dealt With Quickly and Fairly
  • To Be Treated With Respect
  • To Have Good Quality Homes With Top Quality Works Provided
  • To Improve Their Homes
  • To Live Their Lives With Minimal Disruption

Watch The Highlights

Ventro has put together a targeted series of events running throughout the year covering all aspects of fire safety across every sector to work with, share, learn from and teach our conscientious clients and to continue to drive improving standards.

Watch the highlights video from our Webinar 'Resident Safety, Our Joint Priorities' to find out more information on the below key points:

  • Vulnerable Residents
  •  The role of the Building/Fire Safety Manager
  •  How to Future-Proof Buildings
  • Supply Issues – How we are overcoming this
  • PAS and it’s effects
View More Events
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“I would like to say how fantastic the Ventro team are, they are doing an absolutely amazing job putting in the doors. They are very professional, efficient, clean and tidy in their work which is great. I am really happy with the installation of my door. The whole team are polite and very helpful.”

Resident,
Housing Solutions

68

68% Happiness Factor

47

47% Gold Satisfaction Rating

Browse our Case Studies
Visit the blog
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01 Chesterfield Borough Council - Passive Fire Prevention

Chesterfield Borough Council - Passive Fire Prevention

An overview of the Passive Fire Prevention services that were carried out, and how Ventro worked throughout the project from 2017-2020.

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Chesterfield Borough Council - Passive Fire Prevention

02 Rochdale Boroughwide Housing - Passive Fire Prevention

Rochdale Boroughwide Housing - Passive Fire Prevention

An overview of the Passive Fire Prevention services that were carried out, and how Ventro worked throughout the project from 2021 - 2022.

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Rochdale Boroughwide Housing - Passive Fire Prevention

03 Melton Borough Council - Active Fire Prevention

Melton Borough Council - Active Fire Prevention

An overview of the Active Fire Prevention services that were carried out, and how Ventro worked throughout the project in 2021.

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Melton Borough Council - Active Fire Prevention

04 Chesterfield Borough Council - Active Fire Prevention

Chesterfield Borough Council - Active Fire Prevention

An overview of the Active Fire Prevention services that were carried out, and how Ventro worked throughout the project from 2019-2020.

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Chesterfield Borough Council - Active Fire Prevention