New Tenant Satisfaction Measure Introduced for Electrical Safety Checks

The Regulator of Social Housing (RSH) has announced the introduction of a new Tenant Satisfaction Measure (TSM) focused specifically on electrical safety checks across England.

Effective from 11th June 2026, the new measure will require landlords to publicly report on their performance in completing electrical safety checks, further strengthening the regulator's focus on resident transparency, safety and accountability.

For many housing providers, the introduction of this new measure represents another step in the continued evolution of consumer regulation, placing greater emphasis on demonstrating compliance while providing residents with greater visibility of how their homes are being kept safe.

What Has Changed?

The new TSM has been introduced as part of the existing Tenant Satisfaction Measures framework and will specifically track the proportion of homes that have received a valid electrical safety check.

Large social housing landlords in England, defined as those owning more than 1,000 homes, will be required to publish the measure for the first time as part of their 2026/27 reporting year.

Smaller landlords will also be required to report against the measure, with publication required for reporting years ending on or after 31 March 2027.

The addition of electrical safety to the TSM framework reflects the increasing importance of electrical compliance within the wider housing safety agenda and aligns with growing regulatory expectations surrounding resident safety.

Why Has this Been Introduced?

Electrical safety has become an increasingly important focus within the social housing sector over recent years.

While landlords have long been responsible for ensuring electrical installations remain safe, the introduction of mandatory electrical safety inspections within the social rented sector has increased the visibility and importance of compliance programmes.

By introducing a dedicated TSM, the regulator is providing residents, boards and stakeholders with a clearer understanding of how effectively landlords are managing this aspect of building safety.

The measure also supports the wider objective of ensuring that safety-critical compliance activities are monitored consistently across the sector and reported in a transparent manner.

What Will Be Measured?

The new TSM will focus on whether homes have a valid electrical safety check in place.

For most landlords, this will be demonstrated through the completion of Electrical Installation Condition Reports (EICRs), which assess the condition of fixed electrical installations and identify any defects or potential safety concerns requiring remediation.

The measure will provide a clear indication of how effectively housing providers are maintaining compliance across their housing stock and ensuring that residents are living in electrically safe homes.

A Growing Focus on Compliance Transparency

The addition of electrical safety checks to the TSM framework highlights a broader trend within social housing regulation.

Over recent years, the sector has seen increasing emphasis placed on consumer standards, resident safety and transparent reporting. Landlords are now expected not only to undertake compliance activities but also to demonstrate their performance through publicly available data.

As a result, compliance is becoming more visible than ever before, with electrical safety now joining other key measures that help residents understand how effectively their landlord is managing their homes.

Preparing for the 2026/27 Reporting Year

Although the first reporting period for large landlords has only just begun, organisations should already be reviewing their electrical compliance programmes to ensure they are prepared.

This includes validating compliance data, reviewing EICR programmes, assessing access procedures and ensuring that reporting mechanisms can accurately capture performance throughout the year.

Providers that begin preparing early will be in a stronger position to demonstrate compliance and avoid last-minute challenges when reporting deadlines arrive.

Ventro's View

The introduction of a dedicated Tenant Satisfaction Measure for electrical safety checks reinforces the regulator's expectation that safety-critical activities are monitored, managed and reported transparently.

While many landlords already recognise the importance of EICRs and electrical compliance, this new measure places electrical safety firmly in the spotlight and provides residents with greater visibility of landlord performance.

At Ventro, we support housing providers across the UK with electrical safety inspections, EICRs, remedial works and compliance management programmes. As reporting requirements continue to evolve, our team helps organisations maintain safe homes, achieve compliance and prepare confidently for the increasing scrutiny of regulatory reporting.